Grievance Redressal Process
At Tradotsav, customer satisfaction and transparency are at the heart of our service. We offer a clear and streamlined process for clients to address and resolve any grievances related to their experience in the securities market.
Unresolved in 21 days? SEBI support is available.
Grievance Redressal Policy
The clients can write to the support platform (please do write to us at syam.2024.ra@gmail.com) of Syam Kumar Reddy Adapa for redressing the grievance. If the grievance raised by the customer in the support platform fails to be redressed within the period of 21 working days, then the customer can raise the grievance in SCORES platform- SEBI complaints redress system scores.sebi.gov.in
SCORES LINK – Click Here* - https://scores.sebi.gov.in/.
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in
SCORES portal and ODR portal has been established for resolution of disputes arising in the Indian Securities Market.
You may access SCORES portal or ODR Portal, if unsatisfied with the response via below link: www.scores.gov.in / www.smartodr.in
*By clicking on the link you will be exiting website and entering the website of Securities and Exchange Board of India (SEBI). This link is provided only for the convenience of the customers. Thank you for visiting.
Email Id: syam.2024.ra@gmail.com
Phone No: +91 9346383850
E-Mail your suggestions at: syam.2024.ra@gmail.com
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